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Your support tickets
View all| Subject | Linked order / payout | Priority | Status |
|---|---|---|---|
| Courier not scanned yet | #ORD-1048 | Medium | Open |
| Update product document | — | Low | Awaiting your reply |
| Payout not received | Payout #PAY-3321 | High | Open |
| Request to change product image | — | Low | Resolved |
| FSSAI certificate approval | — | Medium | Resolved |
Ticket conversation — Courier not scanned yet
#ORD-1048OG
You12 Mar 2025, 10:24 AM
I have packed and handed over the parcel to Delhivery on 11 Mar, but the tracking is still not showing any scan. Could you please check?
S
Support team12 Mar 2025, 02:41 PM
Thanks for reaching out. If the tracking number hasn't been scanned yet, please allow 24–48 hours for the first scan to reflect. If there's still no update, we'll check with our courier partner.